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SMS & Data Privacy Policy

Effective Date: May 14, 2025

At Stoess Heating and Cooling LLC doing business as (DBA) Air Commander, we prioritize your privacy and are committed to protecting your personal information. This policy explains how we handle SMS communications and safeguard your data.

1. Use of SMS Communications

We send SMS messages solely for the following purposes:

• Appointment confirmations and reminders

• Service updates related to your scheduled appointments

We never send marketing or promotional messages.

Message frequency varies based on your appointments and service needs.
Message and data rates may apply.

Opt-in for SMS communications is obtained verbally during your service inquiry or scheduling process.

2. Data Collection

When you provide your mobile number, we may collect:

• Your name and contact information

• Details related to your appointments and services

3. No Data Sharing or Disclosure

Your privacy is our priority:

• We do not transfer, share, or disclose your personal information to any external organizations or third parties under any circumstances.

• We will never share your mobile information or personal data with third parties for marketing or promotional purposes under any circumstances, even with your consent.

• All personal data is stored and used solely within our internal systems for legitimate customer service and appointment coordination purposes.

4. Data Security

We employ industry-standard administrative, technical, and physical safeguards to protect your data from unauthorized access, use, or disclosure.

5. Opt-Out

You may opt out of SMS communications at any time by replying “STOP” to any message. For help, reply “HELP” or contact us directly.

6. Contact Information

For questions or concerns about this policy, please contact:

Stoess Heating and Cooling LLC DBA Air Commander
Phone: 502-512-4040
Website: www.myaircommander.com